Information You Provide Directly

When you fill out our contact or quote form, or communicate with us in any way, we may collect:

• Full name
• Email address
• Phone number (including mobile number if you consent to SMS)
• Home or service address
• Information about your water quality concerns or systems of interest
• Any other information you provide in messages or communications

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or traffic source

We use the information we collect to:

• Respond to your inquiries and provide quotes or consultations
• Schedule and confirm installation appointments
• Send service reminders and follow-up communications
• Send SMS/text messages if you have opted in (see Section 3)
• Improve our website and customer experience
• Comply with applicable laws and regulations
• Protect the rights and safety of our business and customers

Types of Messages We Send

If you opt in to SMS communications, you may receive:

• Appointment confirmations and reminders
• Follow-up messages regarding your quote or consultation
• Service notifications and updates
• Responses to questions you have submitted
• Occasional promotional offers about our products and services

Message Frequency

Message frequency varies. You may receive up to 4–6 messages per month, though actual frequency may be lower depending on your customer journey stage.

Message & Data Rates

Message and data rates may apply. Charges are billed by your mobile carrier. The Good Life Collective is not responsible for carrier charges incurred.

How to Opt In

You may opt in by:

• Checking the SMS consent checkbox on our website contact/quote form
• Texting JOIN to our business number: (239) 329-7669

How to Opt Out

Reply STOP to any text message at any time. You will receive one final confirmation and no further messages will be sent unless you re-subscribe.

Help

Reply HELP for assistance, or contact us at info@goodlifec.com or (239) 329-7669.

SMS Program Summary

Item	Details
Program Name	The Good Life Collective SMS Notifications
Sender	The Good Life Collective | (239) 329-7669
Message Types	Transactional & Promotional
Opt-In Method	Web form checkbox or text JOIN to (239) 329-7669
Opt-Out Keyword	STOP
Help Keyword	HELP
Message Frequency	Varies; up to 4–6 messages/month
Cost	Message & data rates may apply
Data Sharing	Phone numbers NOT shared with third parties for marketing

We do not sell, rent, or trade your personal information. We may share it only in these limited circumstances:

• Service Providers: Trusted vendors who help us operate our website or manage communications — contractually prohibited from using your data for their own purposes.
• Legal Requirements: When required by law, regulation, or government request.
• Protection of Rights: To protect the safety of The Good Life Collective, our customers, or others.
• Business Transfers: In the event of a merger or acquisition, subject to the same privacy protections.

We retain your information for as long as necessary to fulfill the purposes in this Policy and meet legal obligations:

• Contact form submissions: up to 3 years
• SMS opt-in records: minimum 4 years (TCPA compliance)
• Transaction and service records: up to 7 years (tax/accounting)

You may request deletion at any time by contacting us. Note that certain records may be retained if required by law.

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal information (subject to legal requirements).
• Opt-Out of SMS: Reply STOP at any time to unsubscribe from text messages.
• Opt-Out of Marketing: Contact us directly to be removed from marketing communications.

Florida residents may have additional rights under the Florida Digital Bill of Rights (FDBR). To exercise any right, contact us using the information in Section 11.

Our website may use cookies and similar technologies to enhance your experience and analyze traffic. Types include:

• Essential Cookies: Required for the website to function.
• Analytics Cookies: Help us understand how visitors interact with the site.
• Marketing Cookies: Used for relevant advertising (where applicable).

You may disable cookies through your browser settings. Some functionality may be affected.

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access or disclosure. However, no data transmission or storage method is 100% secure. If you believe your information has been compromised, please contact us immediately at info@goodlifec.com.

Our services are intended for adults 18 and older. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will promptly delete it. Please contact us if you believe we may have collected information from a minor.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date above. Continued use of our services after changes are posted constitutes acceptance of the updated Policy. We encourage you to review this page periodically.

For questions, concerns, or requests regarding this Privacy Policy:

By accessing or using our website, requesting a quote, scheduling a service, or opting into SMS communications, you acknowledge that you have read, understood, and agree to be bound by these Terms.

These Terms apply to all visitors, customers, and other users who interact with The Good Life Collective through any channel, including our website, phone, email, or text message.

The Good Life Collective provides the following services in Naples, Fort Myers, and Southwest Florida:

• Sale and professional installation of whole-home water softening systems
• Sale and installation of reverse osmosis (RO) and drinking water filtration systems
• Sale and installation of dual tank filtration systems for city and well water
• Sale and installation of UV whole-home disinfection systems
• Sale and installation of smart leak detection devices
• Sale of carbon filters, salt-free conditioners, and add-on filtration units
• In-home water quality consultations

We reserve the right to modify, suspend, or discontinue any product or service at any time. Availability is subject to geographic service area limitations.

3.1 — Consent to Receive SMS Messages

By checking the SMS consent checkbox on our website form, or by texting JOIN to (239) 329-7669, you expressly consent to receive text messages from The Good Life Collective, including:

• Appointment confirmations and reminders
• Quote follow-ups and service updates
• Customer service responses
• Promotional messages about our products and services

Consent to receive SMS messages is not a condition of any purchase or service engagement.

3.2 — Message Frequency

Message frequency varies. You may receive up to 4–6 messages per month. Actual frequency may be less depending on your service status.

3.3 — Message & Data Rates

Standard message and data rates from your mobile carrier may apply. We are not responsible for any charges incurred by your carrier.

3.4 — Opt-Out / Unsubscribe

Reply STOP to any text message at any time to opt out. You will receive one confirmation text and no further messages will be sent unless you choose to re-subscribe.

3.5 — Help

Reply HELP for assistance, or contact us at (239) 329-7669 or info@goodlifec.com.

3.6 — Privacy of Mobile Numbers

Your mobile phone number will not be shared with third parties for marketing purposes. It will only be used to communicate as part of our A2P SMS program. See our Privacy Policy for full details.

3.7 — Supported Carriers

Our SMS program is available on all major U.S. wireless carriers, including AT&T, Verizon, T-Mobile, US Cellular, and others. Carrier support is not guaranteed for all carriers or devices.

3.8 — A2P 10DLC Compliance

All SMS messages from The Good Life Collective are delivered through registered A2P 10DLC channels as required by U.S. mobile carriers and the CTIA. Our messaging complies with:

• Telephone Consumer Protection Act (TCPA)
• CTIA Messaging Principles and Best Practices
• A2P 10DLC Carrier Registration Requirements
• CAN-SPAM Act (where applicable)

3.9 — SMS Program Summary

Item	Details
Program Name	The Good Life Collective SMS Notifications
Sender	The Good Life Collective | (239) 329-7669
Opt-In Method	Web form checkbox or text JOIN to (239) 329-7669
Opt-Out Keyword	STOP
Help Keyword	HELP
Frequency	Up to 4–6 messages per month (varies)
Cost	Message & data rates may apply
Program Type	Transactional & Promotional (A2P 10DLC)
Consent	Express written consent required; not a purchase condition
Data Sharing	Phone numbers NOT shared with third parties for marketing

All quotes provided are estimates based on information gathered during consultation. Final pricing may vary based on on-site assessment, installation requirements, and applicable add-ons.

• Quotes are valid for 30 days from the date of issue unless otherwise stated
• All prices are in U.S. dollars and do not include applicable taxes unless stated
• Confirmed written quotes will be honored for their validity period
• We reserve the right to modify pricing for prospective customers at any time

Payment terms will be communicated in your service agreement. Accepted methods include cash, check, and major credit/debit cards unless otherwise agreed.

Professional installation is included with qualifying system purchases, subject to the following:

• Appointments must be scheduled in advance, subject to technician availability
• The customer is responsible for providing safe, reasonable access to the installation site
• Existing plumbing must be in serviceable condition; additional charges may apply for pre-existing issues
• We are not responsible for damage caused by concealed pipe defects or pre-existing conditions
• Cancellations or rescheduling require at least 24 hours' advance notice

Certain systems are backed by manufacturer warranties, including lifetime warranties on eligible products. Warranty terms are product-specific and communicated at time of purchase.

• Warranties cover manufacturing defects only — not damage from misuse, neglect, or improper maintenance
• Warranty claims must be submitted through The Good Life Collective or directly with the manufacturer as directed
• Labor warranties on installation, if provided, are stated separately in your service agreement

To the fullest extent permitted by law, The Good Life Collective and its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, products, or website — including but not limited to loss of data, loss of profits, or property damage.

Our total liability for any claim shall not exceed the amount you paid us for the specific product or service giving rise to the claim.

Some jurisdictions do not allow certain damage exclusions or limitations; those limitations may not apply to you.

All content on our website — including text, images, logos, graphics, and design — is the property of The Good Life Collective or its content suppliers, protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

When using our website or communicating with us, you agree not to:

• Provide false or misleading information in any form or communication
• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems or data
• Transmit harmful, offensive, or malicious content
• Impersonate any person or entity

We reserve the right to refuse service to anyone who violates these standards.

Our website may contain links to third-party websites for informational purposes. These links do not constitute endorsement of those sites or their content. We have no control over third-party websites and are not responsible for their content, privacy practices, or terms. Accessing third-party sites is at your own risk.

These Terms shall be governed by the laws of the State of Florida, without regard to conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of state or federal courts in Collier County, Florida.

Before pursuing formal legal action, we encourage you to contact us directly to resolve any concern informally. We are committed to addressing issues quickly and fairly.

We reserve the right to update or modify these Terms at any time. Material changes will be reflected in an updated "Last Updated" date above. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

For material changes to our SMS program terms, we will notify active SMS subscribers by text message prior to the changes taking effect.

Questions about these Terms and Conditions? Please reach out: