Privacy Policy

Information You Provide Directly

When you fill out our contact or quote form, or communicate with us in any way, we may collect:

• Full name
• Email address
• Phone number (including mobile number if you consent to SMS)
• Home or service address
• Information about your water quality concerns or systems of interest
• Any other information you provide in messages or communications

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or traffic source

We use the information we collect to:

• Respond to your inquiries and provide quotes or consultations
• Schedule and confirm installation appointments
• Send service reminders and follow-up communications
• Send SMS/text messages if you have opted in (see Section 3)
• Improve our website and customer experience
• Comply with applicable laws and regulations
• Protect the rights and safety of our business and customers

Types of Messages We Send

If you opt in to SMS communications, you may receive:

• Appointment confirmations and reminders
• Follow-up messages regarding your quote or consultation
• Service notifications and updates
• Responses to questions you have submitted
• Occasional promotional offers about our products and services

Message Frequency

Message frequency varies. You may receive up to 4–6 messages per month, though actual frequency may be lower depending on your customer journey stage.

Message & Data Rates

Message and data rates may apply. Charges are billed by your mobile carrier. The Good Life Collective is not responsible for carrier charges incurred.

How to Opt In

You may opt in by:

• Checking the SMS consent checkbox on our website contact/quote form
• Texting JOIN to our business number: (239) 329-7669

How to Opt Out

Reply STOP to any text message at any time. You will receive one final confirmation and no further messages will be sent unless you re-subscribe.

Help

Reply HELP for assistance, or contact us at info@goodlifec.com or (239) 329-7669.

SMS Program Summary

Item	Details
Program Name	The Good Life Collective SMS Notifications
Sender	The Good Life Collective | (239) 329-7669
Message Types	Transactional & Promotional
Opt-In Method	Web form checkbox or text JOIN to (239) 329-7669
Opt-Out Keyword	STOP
Help Keyword	HELP
Message Frequency	Varies; up to 4–6 messages/month
Cost	Message & data rates may apply
Data Sharing	Phone numbers NOT shared with third parties for marketing

We do not sell, rent, or trade your personal information. We may share it only in these limited circumstances:

• Service Providers: Trusted vendors who help us operate our website or manage communications — contractually prohibited from using your data for their own purposes.
• Legal Requirements: When required by law, regulation, or government request.
• Protection of Rights: To protect the safety of The Good Life Collective, our customers, or others.
• Business Transfers: In the event of a merger or acquisition, subject to the same privacy protections.

We retain your information for as long as necessary to fulfill the purposes in this Policy and meet legal obligations:

• Contact form submissions: up to 3 years
• SMS opt-in records: minimum 4 years (TCPA compliance)
• Transaction and service records: up to 7 years (tax/accounting)

You may request deletion at any time by contacting us. Note that certain records may be retained if required by law.

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal information (subject to legal requirements).
• Opt-Out of SMS: Reply STOP at any time to unsubscribe from text messages.
• Opt-Out of Marketing: Contact us directly to be removed from marketing communications.

Florida residents may have additional rights under the Florida Digital Bill of Rights (FDBR). To exercise any right, contact us using the information in Section 11.

Our website may use cookies and similar technologies to enhance your experience and analyze traffic. Types include:

• Essential Cookies: Required for the website to function.
• Analytics Cookies: Help us understand how visitors interact with the site.
• Marketing Cookies: Used for relevant advertising (where applicable).

You may disable cookies through your browser settings. Some functionality may be affected.

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access or disclosure. However, no data transmission or storage method is 100% secure. If you believe your information has been compromised, please contact us immediately at info@goodlifec.com.

Our services are intended for adults 18 and older. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will promptly delete it. Please contact us if you believe we may have collected information from a minor.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date above. Continued use of our services after changes are posted constitutes acceptance of the updated Policy. We encourage you to review this page periodically.

For questions, concerns, or requests regarding this Privacy Policy: